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FAQ

General Questions

What is Louix TV?

Louix.tv is an educational membership website founded on the teachings of Louix Dor Dempriey, a spiritual Master who has come into this world to help people restore their inherent divinity and live as unconditional love. For more information about Louix, please visit: www.Louix.org

How does it work?

After registering for your free account, you will have access to the members section of Louix.tv which includes a variety of free content including meditations, discourses,and Q&A’s, all to assist you with personal and spiritual growth.

If you choose to subscribe and become a Premium member, then you will also get access to additional exclusive content, special discounts and offers, and two monthly live Webcasts with Louix.

Your access to Louix.tv content is based on the anniversary date of your subscription. You will receive access to all premium content added after that date including two monthly webcasts.

So for instance, if you subscribe at the end of the month, then your first webcast will be during the first half of the following month. Any previous webcast from our archives, can be purchased individually.

You can login to Louix.tv from any computer or mobile device, anytime of day, and access any of the content that your membership allows, or that you have subscribed to or purchased previously.

Most of the content is streaming videos that also have downloadable MP3’s. You can access all of your content for as long as you keep your account, without any limits.

What can I expect each month?

As a Premium subscriber you will receive over 2 hours of content, including two monthly Webcasts with Louix.

Most all of our content is exclusive to Louix.tv and is culled from our archives of teachings spanning over 20 years. This includes meditations, discourses, Q&A’s, and so much more.

For a full list of what you receive in each membership level, please click here.

What are my subscription options?

To make things simple, we have two levels of access to Louix.tv. A free membership and also a paid Premium subscription for $30 per month. 

All proceeds support the Louix Dor Dempriey Foundation, a 501(c)(3) non-profit educational organization dedicated to sharing the teachings and humanitarian works of Louix Dor Dempriey.

If your membership expires, you will automatically be downgraded to the free membership but will keep access to all of your past content as long as you keep your account.

Can I sign up for just one month?

Yes, you can subscribe for as long as you like. There is no obligation to continue your subscription. You will still get access to any free content and can always purchase access to any content that you have missed.

We also have a no obligation 14-day free trial to get you started as a Premium subscriber.

Billing Questions

Can I subscribe mid-month?

Yes, you can. The only thing affected is the anniversary date of your monthly billing and which content you have access too.

To upgrade from a free member to a subscriber, just go to your account and select the membership tab.

How does billing work?

If you choose to upgrade your free membership to become a paid subscriber, you can begin with our no obligation 14-day free trial.

If after the trial, you wish to become a Premium subscriber, you can pay via PayPal for your convenience. You will be billed monthly on the anniversary date of your original subscription but will always keep access to all your past paid or free content.

For example, if you subscribed on 18 Jan 2012, your monthly billing cycle will commence on the 18th day of each month. If you chose to cancel you will be downgraded to the free membership, but will never lose access to any content you have paid for.

You have access to all billing information, purchase history, and ability to upgrade or downgrade your membership under the account menu.

What is your cancellation policy?

You can easily cancel your subscription at anytime via your account under the membership tab. You will continue to access any content added for the remainder of your billing anniversary.

Becasue we offer a 14-day no obligation free trial of our Premium subscription, there are no refunds issued of any kind.

Technical Questions

Can I view Louix.tv on my cell phone or mobile device?

Yes you can. Louix.tv is mobile optimized so that it can be viewed on most mobile devices including cell phones and tablets. Just go to Louix.tv using your favorite Internet browser.

Also for your convenience, you can download the MP3 version most content provided on this website. This means you can listen and store Louix.tv content on any device that plays MP3’s without needing a data connection.

I cannot view the website properly. What’s wrong?

We recommend trying the following before contacting our technical support department:

1. Check your Internet connection

2. Update your web browser to the latest version, or try a different browser altogether. We recommend Chrome, Firefox, or Safari for the best viewing experience. We do not recommend Internet Explorer

3. Adjust or check your screen resolution

4. Try again later. In rare cases our website servers may be down for maintenance

5. Contact us at: support@Louix.tv. For quicker response time, please let us know where you are having the issue, any error messages, and provide us with an explanation of what you were doing. If you do not hear back from us within 24 hours please contact us again.

What is the minimum Internet connection speed required?

We recommend a broadband (hi-speed) Internet connection for the best user experience. This is usually a DSL or cable modem service. As a general rule, if you can watch at YouTube video, then you will have no issues with watching Louix.tv.

The live broadcast looks choppy while watching. What should I do?

The choppiness of the live broadcast can depend on many factors which are usually out of our control. If it is an ongoing issue, then you should consider upgrading your Internet service.

What is meant by “streaming” and “downloading”?

Streaming refers to watching videos directly from Louix.tv. Downloading refers to transferring files from Louix.tv directly to your own computer.

We provide downloadable MP3 audio files of most all content provided on Louix.tv. The benefit of this is that you can listen to Louix’s teachings without an Internet connection from either your computer or portable music player.

Is your website secure?

Yes, Louix.tv is secure. However, we do not store your credit card or any sensitive personal information on our servers.

All payments and subscriptions are made with PayPal and we do not have access to your payment information. You can easily upgrade or downgrade your membership inside of Louixtv under the Account menu.

Your browser should indicate that Louix.tv is secure. The URL will read as https:// instead of the regular http:// and depending on the browser may have a padlock symbol next to it.

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